TC Tech Infra provides Smart Hands and Remote Hands services in Santos for global IT service providers, MSPs, and Tier-3 IT consultancies. Our certified field technicians execute remote-directed physical IT tasks at enterprise sites across Santos — under NDA, SOW, and SLA.
For global IT providers managing infrastructure in Santos without local staff, TC Tech Infra acts as your certified on-site hands. We integrate into your ticketing workflow and execute tasks under your remote direction — delivering the same documentation standards you require globally.
Brazil's largest port city, 80km from São Paulo, with extensive logistics, shipping, and commodity trading operations requiring robust network infrastructure.
Key industries in Santos: logistics, shipping, commodities, oil & gas, financial services.
Port operations and commodity trading environments demand high-availability network infrastructure.
All engagements initiated under Non-Disclosure Agreement before any operational detail is shared.
Full Statement of Work compliance with milestone tracking and structured sign-off.
Guaranteed response times with auditable records. 4h/8h on-site SLA compliance.
End-to-end asset tracking with photo evidence and documented transfer records.
WCR generation, photo-based field reports, and inventory logs in your preferred format.
Aligned with global MSP standards. Escalation paths and ticket-based dispatch integration.
To initiate smart hands & remote hands in Santos, provide your program requirements below. Our team will respond within one business day.
Our team will be in touch within one business day.