TC Tech Infra dispatches certified L1/L2 field engineers across Brazil for international MSPs and consultancies that hold break-fix and infrastructure obligations without local staff. A central desk owns your ticket queue, allocates engineers city by city, and escalates cleanly to your remote L3 when a task exceeds field scope. Engagements open under NDA, run against a signed SOW, and operate on 4h/8h SLA tiers integrated with your ITSM. Dell Technologies Corrective Maintenance and Microsoft foundation certifications back every dispatch. Invoicing is international by design — Brazilian CNPJ under the service-export framework with SWIFT/BIC corporate banking.
Our field engineers handle both basic break-fix and structured L2 infrastructure tasks. From site surveys to full SD-WAN deployments, we provide the technical hands your program requires on the ground in Brazil.
Field engineering engagements are built around your program structure. We integrate into your ticketing system, follow your SOW, and deliver within your SLA windows.
Field engineering across Brazil is backed by Dell Technologies Corrective Maintenance certification spanning PowerEdge, PowerStore, Unity XT and Data Domain — the platforms most break-fix tickets touch. Microsoft AZ-900, MS-900 and SC-900 support cloud and security-adjacent tasks. Active operational delivery includes field engineering and dispatch programs for Tier-1 global IT service providers and large international consultancies, all under NDA and SOW. TC Tech Infra operates a Brazilian CNPJ under the service-export framework with SWIFT/BIC-capable corporate banking.
A program-level NDA is signed before any site list, topology or design data is shared. It covers every city and subcontracted resource in the program.
National programs run against a single SOW with per-site milestones and acceptance criteria. Scope changes are handled through documented change orders.
Response tiers of 4h/8h apply in hub cities, with auditable dispatch timestamps at every site. Tickets integrate with ServiceNow, Remedy or Jira across the footprint.
Multi-site rollouts carry asset tagging and transit documentation between cities. Photo evidence is captured at each handoff point.
Each site visit produces a WCR, and the program desk aggregates them into unified program reporting. Formats follow your template — PDF, JSON or portal upload.
Processes align with global MSP runbooks, including escalation to your remote L3 teams. Dispatch can run entirely inside your ticketing system.
A central program desk owns your ticket queue and allocates certified engineers per city against it. Every visit closes with the same WCR and photo-evidence package, so program reporting stays uniform. You manage one contract and one desk, not fifteen local vendors.
Hub cities run 4h/8h on-site response tiers with auditable timestamps. Outlying sites are covered on next-day or project-based windows agreed in the SOW.
Yes — dispatch is driven directly from your ticketing system. Status updates, photo evidence and closure records are pushed back into the same ticket.
Dell Technologies Corrective Maintenance certification covers PowerEdge, PowerStore, PowerScale, Unity XT, Data Domain, Avamar, VPLEX and Connectrix. Microsoft AZ-900, MS-900 and SC-900 cover cloud and security fundamentals.
Yes — waves are scheduled per region with asset tagging and chain-of-custody documentation throughout. Per-site sign-off feeds an aggregated program report so progress is visible wave by wave.
TC Tech Infra operates a Brazilian CNPJ under the service-export tax framework. Invoices are settled through a SWIFT/BIC-capable corporate account.
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