TC Tech Infra runs smart hands programs at national scale for international MSPs and IT consultancies that hold support obligations in Brazil without local staff. A central program desk receives your tickets, dispatches certified technicians city by city, and returns photo-documented Work Completion Reports in a single format. Engagements open under NDA, execute against a signed SOW, and run on 4h/8h SLA tiers integrated with your ITSM. Execution is backed by Dell Technologies Corrective Maintenance and Microsoft foundation certifications. International invoicing is handled through a SWIFT/BIC-capable corporate account under Brazil's service-export framework.
National smart hands coverage spans the full physical-layer task set: rack and stack, fiber and copper patching, component replacement, power cycling and remote-directed diagnostics. Technicians execute under live direction via KVM-over-IP or OOB console access, following your MOP without interpretation. The deliverables below apply at every site in the program — a ticket closed in one city reads identically to a ticket closed in another.
Programs run as standing SLA-based dispatch, project-based engagements, or time-and-materials support for variable ticket volumes. Multi-wave rollouts — refresh programs, branch migrations, decommissions — are coordinated as scheduled waves with per-site sign-off. Smart hands also integrates with IMAC programs where asset moves and installs ride the same dispatch infrastructure.
Smart hands execution across Brazil is backed by Dell Technologies Corrective Maintenance certification spanning PowerEdge, PowerStore, Unity XT and Data Domain, with Connectrix and Avamar coverage for storage-network and backup estates. Microsoft AZ-900, MS-900 and SC-900 support cloud-adjacent task execution. Active operational delivery includes field engineering and dispatch programs for Tier-1 global IT service providers and large international consultancies, both under NDA and SOW. TC Tech Infra operates a Brazilian CNPJ under the service-export framework with SWIFT/BIC-capable corporate banking.
A program-level NDA is signed before any site list, topology or ticket data is shared. It covers every city and subcontracted resource in the program.
National programs run against a single SOW with per-site milestone tracking and acceptance criteria. Scope changes are handled through documented change orders.
Response tiers of 4h/8h apply in hub cities, with auditable dispatch timestamps at every site. Tickets integrate with ServiceNow, Remedy or Jira across the whole footprint.
Multi-site rollouts carry asset tagging and transit documentation between cities. Photo evidence is captured at each handoff point.
Each site visit produces a WCR, and the program desk aggregates them into unified program reporting. Formats follow your template — PDF, JSON or portal upload.
Processes align with global MSP runbooks, including escalation to your remote L3 teams. Dispatch can run entirely inside your ticketing system.
A central program desk owns your ticket queue and dispatches per-city technicians against it. Every site closes with the same WCR and photo-evidence package, so program reporting stays uniform. You deal with one contract and one desk, not fifteen local vendors.
Hub cities run 4h/8h on-site response tiers with auditable timestamps. Outlying sites are covered on next-day or project-based windows agreed in the SOW.
Yes — dispatch is driven directly from your ticketing system. Status updates, photo evidence and closure records are pushed back into the same ticket.
Dell Technologies Corrective Maintenance certification covers PowerEdge, PowerStore, PowerScale, Unity XT, Data Domain, Avamar, VPLEX and Connectrix. Microsoft AZ-900, MS-900 and SC-900 cover cloud and security fundamentals.
Yes — waves are scheduled per region with asset tagging and chain-of-custody documentation throughout. Per-site sign-off feeds an aggregated program report so progress is visible wave by wave.
TC Tech Infra operates a Brazilian CNPJ under the service-export tax framework. Invoices are settled through a SWIFT/BIC-capable corporate account.
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