TC Tech Infra runs IMAC programs at national scale for international MSPs managing refresh cycles, office moves and estate changes in Brazil without local staff. A central program desk converts your wave plan into scheduled per-city executions: install, move, add, change and decommission, each closed with asset logs and photo-documented Work Completion Reports in a single format. Engagements open under NDA, execute against a signed SOW, and integrate with your CMDB and ticketing workflows. Execution is backed by Dell Technologies and Microsoft foundation certifications. International invoicing runs through a SWIFT/BIC-capable account under Brazil's service-export framework.
Our IMAC teams handle the complete lifecycle of workplace technology changes — from initial installation through decommission. Each engagement includes asset tagging, chain of custody documentation, and photo evidence reports.
Large-scale IMAC programs require precise logistics and coordination. We manage deployment waves, scheduling, and on-site execution across multiple locations simultaneously.
IMAC execution across Brazil is backed by Dell Technologies Corrective Maintenance certification across PowerEdge, PowerStore, Unity XT and Data Domain, keeping refresh waves on enterprise platforms inside certified hands. Microsoft AZ-900, MS-900 and SC-900 support cloud-adjacent task execution. Active operational delivery includes programs for Tier-1 global IT service providers and large international consultancies, all under NDA and SOW. TC Tech Infra operates a Brazilian CNPJ under the service-export framework with SWIFT/BIC-capable corporate banking.
A program-level NDA is signed before any site list, topology or design data is shared. It covers every city and subcontracted resource in the program.
National programs run against a single SOW with per-site milestones and acceptance criteria. Scope changes are handled through documented change orders.
Response tiers of 4h/8h apply in hub cities, with auditable dispatch timestamps at every site. Tickets integrate with ServiceNow, Remedy or Jira across the footprint.
Multi-site rollouts carry asset tagging and transit documentation between cities. Photo evidence is captured at each handoff point.
Each site visit produces a WCR, and the program desk aggregates them into unified program reporting. Formats follow your template — PDF, JSON or portal upload.
Processes align with global MSP runbooks, including escalation to your remote L3 teams. Dispatch can run entirely inside your ticketing system.
A central desk converts your wave plan into scheduled per-city executions with a single reporting format. Asset tags, photo evidence and sign-offs roll up into one program report. You manage one contract, not a vendor per city.
Wave schedules are agreed in the SOW with per-site windows; hub cities support 4h/8h response for incident-class tickets between waves. Outlying sites run on project-based windows.
Yes — dispatch is driven directly from your ticketing system. Status updates, photo evidence and closure records are pushed back into the same ticket.
Dell Technologies Corrective Maintenance certification covers PowerEdge, PowerStore, PowerScale, Unity XT, Data Domain, Avamar, VPLEX and Connectrix. Microsoft AZ-900, MS-900 and SC-900 cover cloud and security fundamentals.
Yes — that is the core IMAC use case. Waves are scheduled per region with asset tagging, chain-of-custody documentation and per-site sign-off feeding an aggregated program report.
TC Tech Infra operates a Brazilian CNPJ under the service-export tax framework. Invoices are settled through a SWIFT/BIC-capable corporate account.
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